Help Center

The app is available on the Apple Store and Google Play. Note that you need to have at least version 15.0 on iOS and 8.0 on Android to download the app.

·       Apple Store

·       Google Play

Yes. However, as our app is categorized in app stores under “entertainment” and “games” – those categories might not be allowed in certain countries. 

No, logging-in with the same account to a new device will automatically log you out of the other device. Only one device can be logged into an account at a singular time. 

No, the app requires a network connection to load content.

Log out of your account and use the "forgot my password" feature at the login screen.

• The following arcades are available on the app: 

• Arcade Machines 

• Head-to-Head Arcade Machines / Pub Tables  

• H2H Countercades 

• Countercades 

• Partycades 

• Digital Pinball Machines 

• Collectorcades 

• If you have a product in those categories but cannot find it in the app listings, please contact customer support with your product details. 

• The rest of the Arcade1Up products are not available on the app at the moment. 

Click on the LIVE button > Account set up > App user > select your QR Code to connect your app to your machine. The QR code will also be prompted on-screen whenever the cabinet updates or if you factory reset.

The information available on your arcade machine will be tied to your app account, such as your leaderboard placement. This allows you to access your information on the go and share it on social media!

If your arcade machine does not have LIVE capabilities, it is not possible to retrieve cabinet information into the app.

QR code implementation is still being finalized for certain LIVE machines, including The Simpsons, Ridge Racer, Marvel vs. Capcom, Teenage Mutant Ninja Turtles: Turtles in Time, X-Men vs. Streetfighter, Street Fighter II (Big Blue Chan Edition), Capcom Legacy (Shinku Hadoken Edition), Capcom Legacy (Yoga Flame Edition), Street Fighter II (Big Blue Edition), and Marvel vs. Capcom II. Contact customer support if you have issues connecting your LIVE machine to your app.

On certain machines (Golden Tee, Terminator 2, Atari Legacy), a cursor appears at the center of the screen by default. If this cursor is in front of the QR code, move it away from the QR code to scan properly.

Contact customer support with your exact machine reference and games list to fix the information.

Our product registration database from our website will be integrated with the application in the future. In the meantime, register your machine in the app as well.

You always have a 90-day warranty upon purchase. Registering the machine via the app allows you to get an additional 90 days (meaning 180 days of coverage upon purchase date). If you add a machine to the app but purchased it a year prior, the extended warranty is irrelevant.

We can only connect LIVE machine games to the app. If you have a machine that is not Wi-Fi enabled, you will not be able to see your machine's local leaderboard via the app.

If you have a local machine, we associated the existing online leaderboards to each game, so you can still see in-app the score of players using online machines. If your machine is online, there might be a server issue happening. Contact customer support for assistance.

Report that user in the player's profile or chat and specify the reason in the dropdown. Our team will receive the report and take necessary action. You can also block that user to stop any interaction. Note that we have a 0-tolerance policy towards inappropriate behavior specified in our community guidelines. All users abide by those community guidelines when creating an account and accepting our End-User License Agreement.

You can make your profile private by going to More > Account > Privacy Settings and switching public visibility as desired.

The account system on the Arcade1Up website is connected to the Shopify database and is separate from the profile you need to create within the app itself. You'll need to create a new profile within the app in order to use it.

If you're seeing a message that says you've been banned from using the chat feature, it means that another user has reported your behavior, and our Customer Support team has taken the necessary action regarding the report. The length of the ban depends on the severity of the offense. We take user reports seriously and aim to maintain a positive, safe community for all our users.

We have multiple suppliers for our screens. All of which have great viewing angles while playing as intended, head on. The ones we’ve seen are high quality and produce some of our best visuals yet.

This machine has online gameplay and leaderboards for all three games!

We worked closely with the NFL and the Football Greats Alliance to bring back as many legends as possible. We included all major names like Dan Marino, Cris Carter, Jerry Rice, Jerome Bettis, Deion Sanders and hundreds more.

NFL Blitz Legends gets straight to the fun with easy-to-understand gameplay that highlights the best parts of the game including Hail Mary’s, interceptions, game-changing tackles, and touchdowns. To support the NFL’s current Player Health & Safety initiatives, a specific set of tackles and after-the-whistle hits were removed or edited in the remastered versions of NFL Blitz, NFL Blitz ‘99 and NFL Blitz 2000: Gold Edition while maintaining the level of excitement in the original games. And, for the first time in the Blitz franchise, players can play on a home arcade machine and compete online with Wi-Fi multiplayer and leaderboards. 

To bring an authentic NFL Blitz Legends experience into the homes of football fans and gamers alike, Arcade1Up partnered with the National Football League (NFL) and the IMG-managed Football Greats Alliance (FGA) to ensure that hundreds of the game’s legends are featured including Dan Marino (Miami Dolphins), Jerry Rice (San Francisco 49ers), Deion Sanders (Dallas Cowboys), Brett Favre (Green Bay Packers), Jerome Bettis (Pittsburgh Steelers), Terrell Davis (Denver Broncos) and Cris Carter (Minnesota Vikings). The new artwork reflects the remastered version of the game:  NFL Blitz Legends

Of course! We love sports and have tons more on the way.

No quarters are required!

NBA Jam: NBA Jam, NBA Jam Tournament Edition, NBA Hangtime

Pac Man 40th: Pac-Man, Pac-Man Plus, Super Pac-Man, Pac&Pal, Pac-Land, Pac-Mania, Galaga

Frogger: Frogger, Time Pilot, Time Pilot '84

Pac-Man: Pac-Man, Pac-Man Plus

Galaga: Galaga, Galaxian

Street Fighter II Champion Edition: Street Fighter II Champion Edition, Super Street Fighter II Turbo, Super Street Fighter II The New Challengers

Star Wars: Star Wars: A New Hope, Star Wars: The Empire Strikes Back, Star Wars: Return of the Jedi

Marvel: Marvel Super Heroes, X-Men: Children of the Atom, Punisher

Mortal Kombat: Mortal Kombat, Mortal Kombat II, Mortal Kombat III

Teenage Mutant Ninja Turtles: Teenage Mutant Ninja Turtles, Turtles in Time

BurgerTime: Burgertime, Karate Champ, Bad Dudes, Caveman Ninja

Golden Tee: Golden Tee Classic, Golden Tee 2000, Golden tee ‘99, Golden Tee ‘98

Rampage: Rampage, Gauntlet, Joust, Defender

Centipede: Centipede, Missile Command, Crystal Castles, Millipede

Asteroids: Asteroids, Major Havoc, Lunar Lander, Tempest

Final Fight: Final Fight, Ghosts 'n Goblins, 1944 The Loop Master, Strider

Space Invaders: Space Invaders Color, Space Invaders Black and White

Facebook: Arcade1UpOfficial 

Instagram: @arcade1upofficial

TikTok: @arcade1upofficial

Twitter: @arcade_1up

YouTube: https://www.youtube.com/channel/UCTWW0QrflMjiRVfJUGn4pKw 

Twitch: Coming Soon

Walmart 

Walmart.com

Game Stop 

Costco

Amazon

QVC

Urban Oufitters (online)

Target

Best Buy

Kohls

Sam’s Club

Nebraska Furniture Mart

Transworld 

Fry’s

Scheels

TJ Maxx

Hammacher Schelemmer 

Dillard’s

HEB

All our machines have a 17” LCD screen.

Taskrabbit and Arcade1Up have teamed up to connect you with skilled Taskers in your area who can assemble your new Arcade1Up purchases. Save time and start enjoying your new machine as soon as the same day it arrives!

Visit Arcade1up.tr.co to book your assembly today!

Taskrabbit Assembly is available in most metro areas in the US. Availability of Taskers vary based on demand. Visit taskrabbit.com for a complete list of the metro areas.

Taskers follow all assembly instructions. Garbage/removal is not included.

You can book your assembly for as early as today, and up to 14 days in advance.

Taskers are trusted independent contractors who can help with Arcade1Up assembly. Taskers are fully background checked before being allowed to task on Taskrabbit.

Your task is paid for when the assembly of your Arcade1Up unit is fully completed.

As independent contractors, Taskers set their own hourly rates. You can review the Tasker’s qualifications and rates to decide who to select. There’s a minimum 1-hour charge, after which Taskers will bill in 15-minute increments until the task is complete.

If you have any additional questions or concerns about your booked task for Arcade1Up assembly, you can visit https://support.taskrabbit.com/ or call 1-844-340-8275 (Hours = Every day 8 am to 7 pm Central Time).