Tastemakers’ Customer Service Mission Statement

At Tastemakers, one of our guiding principles is our commitment to quality, safety and customer service. This means that at every turn, we act with great integrity, uncompromising quality and safety and service excellence.

Our customer service initiative is set up to provide the very best  experience for our customers.

Our goals are as follows:

• Respond to all customer inquiries within  two business days, with the exception of peak times/holidays (Federal holidays in addition to November 15th – January 1st)

• When possible, determining a resolution as quickly as possible within 7 days after the customer’s acceptance of and/or agreement to the next steps or course of action                    

• Ship or mail replacement or upgrade parts to resolve customer inquiries within 15 business days of customer’s acceptance of and/or agreement to the next steps or course of action, provided that the parts are in stock. Backorder parts will be shipped or mailed within 15 business days after we receive them.

Please visit our Contact Us page if you have any questions or comments.